Terms & Conditions

ACCEPTANCE: The terms and conditions set forth herein represent an offer to sell product to the purchaser. The purchaser’s acceptance of a sales order acknowledgement or invoice is an acceptance of these terms and conditions. In the event that the terms and conditions of an order are contrary to the terms and conditions indicated herein, these terms and conditions shall supersede any inconsistent or contrary terms and conditions indicated on the actual order or any other document supplied by the purchaser. A waiver of any one term or condition shall not be deemed a waiver of any other term or condition.

PAYMENT: Payment must be received in full for all merchandise, taxes, delivery, services, and any miscellaneous charges before items are available for pickup or delivery. Pricing in stores and online is in U.S. Dollars. Applicable taxes according to state and local laws apply to all purchases. The price and availability of all merchandise is subject to change, along with any given date regarding the arrival of merchandise into our warehouse. All shipping fees are subject to change. Pacific Home reserves the right to refuse the sale and order of any merchandise.

RETURNS: All Sales are Final. All sales of upholstered items, furniture, case goods, rugs, linings and items marked as clearance are final. FINAL SALE items cannot be returned for exchange or store credit. Accessories may be eligible for return within five (5) days and for STORE CREDIT ONLY. All returned accessories must be accompanied by the original sales receipt and in their original condition, original packaging and with tags attached to be eligible for return and will incur a minimum 10% Transaction Fee. Pacific Home reserves the right to approve in certain cases the return merchandise at its’ sole discretion. Any approved return for custom order will incur a 60% restocking and any and all approved return items will incur a transaction fee and a deduction for the cost of any item transport, delivery, shipping, moving or assembly. 

CUSTOM ORDERS: Any and all items that are not in-stock are considered “custom order” items. Payment in full is required on all custom orders at the time of purchase. Custom orders are not placed until full payment has been received. Pacific Home allows a 24 hour cancellation period on custom orders from the time of purchase. All cancellations will incur a 10% Transaction Fee. After 24 Hours, custom orders cannot be canceled an any and all monies collected for purchase are non-refundable. Approval of all measurements, fabric selection, and finish choices are the responsibility of the client and must be reviewed prior to placement of order. LEAD TIMES: Lead times apply to all custom orders. Estimated times of arrival (ETA) for custom order items is generally two (2) to four (6) months depending on the manufacturer.  ETA’s are affected by a number of variables, many of which are out of the scope of control of Pacific Home. These variables include, but are not limited to production time, manufacturer delays, freight strategy, sailing schedules, inclement weather, pandemics, labor shortages, strikes, acts of God etc. These Terms and Conditions acknowledges that the ETA given is only a good faith estimate and does not hold Pacific Home liable for any and all unforeseen circumstances which may cause a delay in custom order item arrival. The client acknowledges that custom orders are a binding contract. The client acknowledges that custom order upholstery begins construction upon order and must be paid for up front by Pacific Home. Any custom order cancelled or charged back due to a delay falling under the variables listed above will be charged a 50% cancellation fee. The Maui location can hold items for 14 days after arrival after which storage fees of $150 per week will apply. Online orders and custom orders for all other islands will be delivered as they arrive. Items cannot be stored without prior arrangement. Fees may apply.  

DELIVERY POLICY: Pacific Home will notify you when your items arrive and can be released for delivery. All outstanding balances must be collected prior to scheduling delivery.  Deliveries on Oahu, Kauai, Big Island and Molokai are charged by number of items and region.  Maui offers delivery for $200 for up to 5 items for standard regions. Charges will be assessed for any extra items, remote deliveries, non-standard installations, removal of furniture, and any other service not covered under the $200 standard delivery fee.Delivery services for all other islands and locations are quoted and billed separately per region and are the responsibility of the customer. Full Service delivery service includes delivery of items, unwrapping items, removing packing material, assembling items as necessary and placing furniture appropriately in the space. If the delivery is deemed difficult the customer may be asked to sign a damage and liability waiver for their property and the items being delivered. Pacific Home requires 24 hours for cancellation of your scheduled delivery. If there is no one on site to receive delivery at the scheduled date and time or if a delivery is cancelled less than 24 hours in advance, then the delivery fee is non-refundable and a re-delivery fee will be charged at the full rate of the contracted delivery company. Additional fees apply for all special services including but not limited to: Hoisting goods over balcony, hand carrying up flights of stairs (no elevator access), long driveway access, special equipment required, additional safety measures, additional manpower, and crew standby (over ½ hour). Client is responsible for ensuring that the merchandise ordered will fit into all interior and exterior areas of the delivery location. Delivery crew is not responsible for removal of old furniture or movement or placement of other items not related to Pacific Home merchandise. It is the customer’s responsibility to thoroughly inspect all delivered items with the delivery staff present. Signature on delivery receipt acknowledges that the customer has received ALL items in good condition and are therefore liable for damages thereafter, with the exception of manufacturer defects. Pacific Home is not liable for damage caused to furniture or property that is moved, carried, unloaded, assembled or otherwise handled by anyone other than Pacific Home staff or delivery companies contracted by Pacific Home.

PICK-UP POLICY: Merchandise pick-ups can be made at our store or warehouse location depending on the item and pick-ups are arranged by appointment only and at the sole discretion of any Pacific Home employee. Pacific home requires 48 hours advance notice. If you are unable to pick up on your scheduled date please call to re-schedule. All missed pick-ups are returned to warehouse storage and will need to be re-scheduled. Customer is responsible for bringing an appropriate sized vehicle and adequate help to self-load all items. Pacific Home will provide shrink-wrapping on request, to protect furniture from the elements. It is the customer’s responsibility to bring any additional packaging (blankets, pads, rope, etc.) at the time of pick up.

PLEASE NOTE: Pacific Home staff is not permitted to assist with loading items into any vehicle. Customer is responsible for inspecting all items prior to loading them into a vehicle and noting any external signs of damage to our warehouse team immediately. By signing the release form the customer acknowledges that the items were received in good condition and free of damage. Pacific Home is not responsible for any negligence or vehicle damage in securing merchandise into any vehicle or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has been released to the customer.

STORAGE, ABANDONMENT & COLLECTIONS: We hold items for 14 days after purchase or receipt of shipment into our warehouse. Pacific Home does not maintain warehouse space adequate to store customers’ items beyond fourteen (14) days. After 14 days all items which have not picked up or scheduled for delivery will be transported to an offsite storage facility and will incur a storage fee of $150.00/week. Merchandise not picked up, scheduled for delivery or approved for paid storage within 45 days of notification will be considered abandoned. In addition to any other remedy, Pacific Home shall be entitled to liquidate the merchandise, retain all deposits and apply such proceeds to the unpaid invoiced balances. The purchaser is liable for any collection and legal fees incurred in the collection of unpaid invoices and any storage or related fees.

DAMAGES: In the event that merchandise is received that does not meet industry standards, or in the event of error or transport damage, Pacific Home will repair or replace the item at its sole discretion. Due to our remote location, review for repair will always be the first course of action. If an item cannot be repaired or replaced the client will be offered a store credit for re-selection. Customer acknowledges that resolution of damage claims can take between six (6) weeks to six (6) months. WARRANTY: Pacific Home upholstery items are sold with a limited warranty against defects in materials and workmanship for a period of one year from the date of delivery. Pacific Home is not the warranting party. Pacific Home reserves the right to repair or replace defective merchandise at its sole discretion. This limited warranty does not extend to other materials supplied by the purchaser or damage caused by shipping, accident, abuse, misuse, cleaning, improper care, or normal wear and tear. Products are not warrantied against rust, pitting or corrosion, cracking, sun fade, mold, humidity, pets, or damage caused by wear and tear. All other warranties expressed or implied are excluded. DUE TO OUR REMOTE LOCATION VENDORS DO NOT COVER SHIPPING TO HAWAII EVEN IN THE CASE OF A CLAIM REPLACEMENT. Cost for shipping replacements is the responsibility of the customer and all shipping fees must be paid prior to release of shipment

NATURAL MATERIALS: Pacific Home carries many products which are manufactured with all natural and reclaimed sustainable resources. It is important to note that wood, glass, fabrics, and other natural materials may have indentations, slight cracks, and variations in color and tone that are part of the natural beauty of each piece and are not considered as a flaw or damage. The customer acknowledges that blemishes and imperfections are non-structural in nature and are to be expected as they are part of the natural appeal of the product. Natural imperfections do not warrant customer damage claims, cancellations or refunds. FABRIC: Fabric may have color variation depending on the dye lot. The majority of Pacific Home leathers are top grain and are processed in a manner which retains the imperfections of the hyde. This is the highest quality of leather and variations are considered a part of the unique and natural beauty of the piece.

STORE CREDIT: Store credit must be used within 2 years and can be applied to merchandise sold by Pacific Home only (it cannot be applied to external costs such as shipping fees and delivery fees). To redeem store credit you must present a valid store credit receipt which is provided by Pacific Home at the time the credit is issued. Store credit must be redeemed at the Pacific Home location where original purchase was made. Store credit must be used by the purchaser listed on the credit receipt and valid I.D. is required. 

CLEARANCE ITEMS/STAGING ITEMS/SCRATCH AND DENT ITEMS/FLOOR MODELS/: Items purchased under these categories are final sale and cannot be claimed under manufacturers warranty. All purchases are final sale.