Terms & Conditions

ACCEPTANCE: The terms and conditions set forth herein represent an offer to sell product to the purchaser. The purchaser’s acceptance of a sales order acknowledgement or invoice is an acceptance of these terms and conditions. In the event that the terms and conditions of an order are contrary to the terms and conditions indicated herein, these terms and conditions shall supersede any inconsistent or contrary terms and conditions indicated on the actual order or any other document supplied by the purchaser. A waiver of any one term or condition shall not be deemed a waiver of any other term or condition.

PAYMENT: Payment must be received in full for all merchandise, taxes, delivery, services, and any miscellaneous charges before items are available for pickup or delivery. Pricing in stores and online is in U.S. Dollars. Applicable taxes according to state and local laws apply to all purchases. The price and availability of all merchandise is subject to change, along with any given date regarding the arrival of merchandise into our warehouse. All shipping fees are subject to change. Pacific Home reserves the right to refuse the sale and order of any merchandise.

RETURNS: All Sales are Final. All sales of upholstered items, furniture, case goods, rugs, linings and items marked as clearance are final. FINAL SALE items cannot be returned for exchange or store credit. Accessories may be eligible for return within five (5) days and for STORE CREDIT ONLY. All Return items must be accompanied by the original sales receipt and in their original condition, original packaging and with tags attached to be eligible for return and will incur a minimum 10% Transaction Fee. Pacific Home reserves the right to approve in certain cases the return merchandise at its’ sole discretion. All approved returns will incur a 30% restocking fee and a 10% Transaction Fee.

CUSTOM ORDERS: Any and all items that are not in-stock are considered “custom order” items. Payment in full is required on all custom orders at the time of purchase. Custom orders are not placed until full payment has been received. Pacific Home allows a 24 hour cancellation period on custom orders from the time of purchase. All cancellations will incur a 10% Transaction Fee. After 24 Hours, custom orders cannot be canceled an any and all monies collected for purchase are non-refundable. Approval of all measurements, fabric selection, and finish choices are the responsibility of the client and must be reviewed prior to placement of order. LEAD TIMES: Lead times apply to all custom orders. Estimated times of arrival (ETA) for custom order items is generally two (2) to four (4) months. ETA’s are affected by a number of variables, many of which are out of the scope of control of Pacific Home. These variables include, but are not limited to production time, manufacturer delays, freight strategy, sailing schedules, inclement weather, acts of God etc. These Terms and Conditions acknowledges that the ETA given is only a good faith estimate and does not hold Pacific Home liable for any and all unforeseen circumstances which may cause a delay in custom order item arrival. We hold items for 14 days after purchase or receipt of shipment.  

DELIVERY POLICY: Pacific Home will notify you when your items arrive into our warehouse and are verified to be free of damage or defect and available for delivery. All outstanding balances must be collected prior to scheduling delivery. Pacific Home offers standard delivery at a flat rate of $150.00 for Full Service inside delivery on the islands of Oahu and Maui with the exception of some remote locations which may incur a surcharge. Delivery services for all other islands and locations are billed separately and are the responsibility of the customer. Full Service delivery fee covers delivery of 1-10 pieces. Additional pieces are charged separately. Full Service delivery service includes delivery of items, unwrapping items, removing packing material, assembling items as necessary and placing furniture appropriately in the space. If the delivery is deemed difficult the customer may be asked to sign a damage and liability waiver for their property and the items being delivered. Pacific Home requires 24 hours for cancellation of your scheduled delivery. A cancellation fee of $75.00 and a minimum redelivery fee of $100.00 will apply if you are unable to accept a scheduled delivery and a second trip is required, if a scheduled delivery is cancelled within less than 24 hours’ notice, or if the customer is not onsite within 15 minutes of the scheduled delivery time. Additional fees apply for all special services including but not limited to: Hoisting goods over balcony, hand carrying up flights of stairs (no elevator access), long driveway access, special equipment required, additional safety measures, additional manpower, and crew standby (over ½ hour). Client is responsible for ensuring that the merchandise ordered will fit into all interior and exterior areas of the delivery location. Delivery crew is not responsible for removal of old furniture or movement or placement of other items not related to Pacific Home merchandise. It is the customer’s responsibility to thoroughly inspect all delivered items with the delivery staff present. Signature on delivery receipt acknowledges that the customer has received ALL items in good condition and are therefore liable for damages thereafter, with the exception of manufacturer defects. Page 2 of 2 Pacific Home is not liable for damaged caused to furniture or property that is moved, carried, unloaded, assembled or otherwise handled by anyone other than Pacific Home staff or delivery companies contracted by Pacific Home.

PICK-UP POLICY: Merchandise pick-ups can be made at our store or warehouse location depending on the item and pick-ups are arranged by appointment only and at the sole discretion of any Pacific Home employee. Pacific home requires 48 hours advance notice. If you are unable to pick up on your scheduled date please call to re-schedule. All missed pick-ups are returned to warehouse storage and will need to be re-scheduled. Customer is responsible for bringing an appropriate sized vehicle and adequate help to self-load all items. Pacific Home will provide shrink-wrapping on request, to protect furniture from the elements. It is the customer’s responsibility to bring any additional packaging (blankets, pads, rope, etc.) at the time of pick up.

PLEASE NOTE: Pacific Home staff is not permitted to assist with loading items into any vehicle. Customer is responsible for inspecting all items prior to loading them into a vehicle and noting any external signs of damage to our warehouse team immediately. By signing the release form the customer acknowledges that the items were received in good condition and free of damage. Pacific Home is not responsible for any negligence or vehicle damage in securing merchandise into any vehicle or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has been released to the customer.

STORAGE, ABANDONMENT & COLLECTIONS: We hold items for 14 days after purchase or receipt of shipment into our warehouse. Pacific Home does not maintain warehouse space adequate to store customers’ items beyond fourteen (14) days. After 14 days all items which have not picked up or scheduled for delivery will be transported to an offsite storage facility and will incur a storage fee of $150.00/week. Merchandise not picked up, scheduled for delivery or approved for paid storage within 45 days of notification will be considered abandoned. In addition to any other remedy, Pacific Home shall be entitled to liquidate the merchandise, retain all deposits and apply such proceeds to the unpaid invoiced balances. The purchaser is liable for any collection and legal fees incurred in the collection of unpaid invoices and any storage or related fees. DAMAGES: In the event that merchandise is received that does not meet industry standards, or in the event of error or transport damage, Pacific Home will repair or replace the item at its sole discretion. Customer acknowledges that resolution of damage claims can take between six (6) weeks to six (6) months. WARRANTY: Pacific Home upholstery items are sold with a limited warranty against defects in materials and workmanship for a period of one year from the date of delivery. Pacific Home is not the warrantying party. Pacific Home reserves the right to repair or replace defective merchandise at its sole discretion. This limited warranty does not extend to other materials supplied by the purchaser or damage caused by shipping, accident, abuse, misuse, cleaning, improper care, or normal wear and tear. Products are not warrantied against rust, pitting or corrosion, cracking, sun fade, mold, humidity, pets, or damage . All other warranties expressed or implied are excluded. Cost for shipping replacements is the responsibility of the customer and all shipping fees must be paid prior to release of shipment

NATURAL MATERIALS: Pacific Home carries many products which are manufactured with all natural and reclaimed sustainable resources. It is important to note that wood, glass, fabrics, and other natural materials may have indentations, slight cracks, and variations in color and tone that are part of the natural beauty of each piece and are not considered as a flaw or damage. The customer acknowledges that blemishes and imperfections are non-structural in nature and are to be expected as they are part of the natural appeal of the product. Natural imperfections do not warrant customer damage claims, cancellations or refunds. FABRIC: Fabric may have color variation depending on the dye lot. The majority of Pacific Home leathers are top grain and are processed in a manner which retains the imperfections of the hyde. This is the highest quality of leather and variations are considered a part of the unique and natural beauty of the piece.